Your appointments are very important to the TransmediaFox team. They are reserved especially for you. And we do understand that sometimes schedule adjustments are necessary.
No charges will apply for the first schedule change, then $100 each. No more than 4 changes are allowed, it will result in a charge equal to 100% of the reserved service amount.
We respectfully request at least 24-hour notice for rescheduling of appointments. Please understand that when you forget, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services.
We value our staff’s time. And understand that they have other gigs, family, and friends with whom they could be spending time. TransmediaFox pays it's staff the entire wage for any missed or late rescheduled appointment out of respect for their valuable time. Therefore, we have a strictly enforced 24-hour rescheduling policy.
Any appointment missed, or changed without 24-hour notice it will result in a charge equal to 100% of the reserved service amount.
Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments.
Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment. We recognize that the set appointment time frames may differ from the actual appointment by 10-15 minutes based on shift changes, traffic, and personal needs of our photographer and clients.
It is mutually understood that if a rescheduling is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to reschedule or be closed during regular business hours, we will reschedule your existing appointment and no charges will apply.
We feel that it is only fair that we honor the same policies to our clients. If we have to reschedule a client with less than 24 hours notice of the appointment, we will honor the same policy and your next appointment will be free of charge.
You have 24 hours after the payment to cancel the photoshoot and get a full refund, but you can not cancel it in less than 24hrs before the appointment time.
If you have any questions about our policies, the practices of this site, or your dealings with this site, please contact us at email@example.com